Manual back-office workflows across finance and operations caused multi-day cycle times and inconsistent quality.

Designed an agentic automation platform combining LLM planners, deterministic tools, and human-in-the-loop approvals.

Cut cycle time by 72% and reclaimed 18,000+ analyst hours annually.

Legacy port operations across onboarding, customs, prefunding, and agent payments lacked a unified, AI-assisted platform.

Led a 40-engineer org across 5 time zones to deliver a cloud-native SaaS with 5+ integrations (Unit4, Eye-share) and embedded AI for incident reduction.

Time-to-market down 35%; recurring incidents 3,800 → 900; manual training effort -60%.

Distributed enterprise knowledge across 14 systems made expert answers slow and inconsistent.

Built a hybrid-retrieval RAG platform with semantic chunking, reranking, and per-tenant guardrails.

Reduced time-to-answer from 14 min to 28 sec for 9,000+ users.

Legacy monoliths on-prem limited release velocity and pushed infrastructure costs above industry benchmarks.

Led a cell-based AWS migration with strangler-fig refactoring, IaC, and an internal developer platform.

Deploy frequency moved from monthly to 40+ per day; infra cost down 38%.

A $1M account needed a scaled delivery engine to ship Office 365 / Office IP, Data Platform, and BI to 10,000+ Microsoft employees.

Directed a 450-person org (15 Managers, 70 Tech Leads); rebuilt delivery on Azure with BI and governance.

Account revenue grew $1M → $20M in 24 months; 200% delivery throughput; ~$2M vendor savings at 99.5% SLA.

Merchant onboarding for a BFSI payments platform took 3 months, blocking growth across 20+ US states.

Architected a multi-portal payment platform with automated merchant onboarding and a hardened core payment engine.

Merchant onboarding compressed from 3 months to 4 hours; Boarding & Servicing delivered at 99.9% uptime.

Five third-party tools and manual workflows ran the event lifecycle for 2,000+ annual guests at Deloitte University, Texas.

Architected a unified web + mobile platform with AI automation and SaaS payments, retiring all five tools.

100% event lifecycle automated; -15 hrs/week manual entry; booking errors -90%; zero critical outages for 2.5 years.

Security was a release blocker; pipelines were fragmented across teams.

Shifted security left with policy-as-code, SBOMs, and a paved-road CI/CD platform.

Mean time to remediate critical CVEs dropped from 21 days to 36 hours.

Executives lacked a real-time view of operations across geographies.

Built a streaming analytics platform with AI-summarized narratives over a unified semantic layer.

Decisions accelerated by 5x with a single source of truth.